Outreach Case Manager

Trinity Health Mid-Atlantic; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Day-1 Benefits

DailyPay

Paid holidays

Vendor discounts (AT&T, Verizon, Ford,

Health insurance

Job summary

Mercy Care Atlanta is seeking an Outreach Case Manager to engage individuals experiencing homelessness and connect them with health and housing services. This role emphasizes compassionate, trauma-informed care and collaboration with community partners to ensure coordinated services.

Responsibilities include outreach at shelters, developing individualized plans, crisis intervention, and assisting with housing and benefits applications. A valid Georgia driver’s license is required.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field, or 3+ years of relevant experience.
• Experience with PEH, mental health, or substance use populations preferred.
• Knowledge of local resources for vulnerable populations.
• Ability to work independently and in a fast-paced team environment.
• Strong communication, organizational, and interpersonal skills.
• Compassionate, non-judgmental, culturally sensitive approach.
• Ability to maintain confidentiality and follow ethical guidelines.
• Proficient in Microsoft Office and case management software.
• Valid Georgia driver’s license required.

Responsibilities

• Conduct community outreach at shelters, encampments, and other locations to engage PEH.
• Assess client needs and develop individualized case plans focused on healthcare, housing, employment, and supportive services.
• Provide crisis intervention and assist clients in accessing Mercy Care’s medical, behavioral health, and substance use services.
• Collaborate with community partners and Continuums of Care to ensure coordinated, client-centered care.
• Support clients with documentation and applications for housing, public benefits, and assistance programs.
• Maintain accurate, timely case documentation and participate in regular team meetings and trainings.
• Promote harm reduction and trauma-informed care throughout client interactions.
• Use company vehicles, including a 12-passenger van, for outreach activities.

Skills

Communication

Organization

Interpersonal skills

Confidentiality

Education

Bachelor’s degree in Social Work, Psychology, Sociology, or related field

Tools

Microsoft Office

Case management software

Job description

Employment Type: Full time Shift: Day Shift Description: Position Purpose Mercy Care is seeking a compassionate Outreach Case Manager to engage individuals experiencing homelessness (PEH) and connect them with essential health and housing services. This role is critical to our mission of providing whole-person care to Atlanta’s most vulnerable populations.

What You Will Do

• Conduct community outreach at shelters, encampments, and other locations to engage individuals experiencing homelessness.
• Assess client needs and develop individualized case plans focused on healthcare, housing, employment, and supportive services.
• Provide crisis intervention and assist clients in accessing Mercy Care’s medical, behavioral health, and substance use services.
• Collaborate with community partners and Continuums of Care to ensure coordinated, client-centered care.
• Support clients with documentation and applications for housing, public benefits, and assistance programs.
• Maintain accurate, timely case documentation and participate in regular team meetings and trainings.
• Promote harm reduction and trauma-informed care throughout client interactions.
• Use company vehicles, including a 12-passenger van, for outreach activities.

Minimum Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field - OR - at least 3 years of relevant experience.
• Experience working with PEH, mental health, or substance use populations preferred.
• Knowledge of local resources and services for vulnerable populations.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication, organizational, and interpersonal skills.
• Compassionate, non-judgmental, and culturally sensitive approach to working with clients.
• Ability to maintain confidentiality and follow ethical guidelines in all professional interactions.
• Proficient in Microsoft Office and case management software.
• Valid Georgia driver’s license required.

Position Highlights and Benefits

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily - through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans.
• Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.

Ministry/Facility Information

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.