Impactful Outreach Case Manager - Homeless Services

Trinity Health Mid-Atlantic; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Day-1 Benefits

DailyPay

Paid holidays

Vendor discounts (AT&T, Verizon, Ford,

Health insurance

Job summary

Mercy Care Atlanta is seeking an Outreach Case Manager to engage individuals experiencing homelessness and connect them with health and housing services. This role emphasizes compassionate, trauma-informed care and collaboration with community partners to ensure coordinated services.

Responsibilities include outreach at shelters, developing individualized plans, crisis intervention, and assisting with housing and benefits applications. A valid Georgia driver’s license is required.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field, or 3+ years of relevant experience.
• Experience with PEH, mental health, or substance use populations preferred.
• Knowledge of local resources for vulnerable populations.
• Ability to work independently and in a fast-paced team environment.
• Strong communication, organizational, and interpersonal skills.
• Compassionate, non-judgmental, culturally sensitive approach.
• Ability to maintain confidentiality and follow ethical guidelines.
• Proficient in Microsoft Office and case management software.
• Valid Georgia driver’s license required.

Responsibilities

• Conduct community outreach at shelters, encampments, and other locations to engage PEH.
• Assess client needs and develop individualized case plans focused on healthcare, housing, employment, and supportive services.
• Provide crisis intervention and assist clients in accessing Mercy Care’s medical, behavioral health, and substance use services.
• Collaborate with community partners and Continuums of Care to ensure coordinated, client-centered care.
• Support clients with documentation and applications for housing, public benefits, and assistance programs.
• Maintain accurate, timely case documentation and participate in regular team meetings and trainings.
• Promote harm reduction and trauma-informed care throughout client interactions.
• Use company vehicles, including a 12-passenger van, for outreach activities.

Skills

Communication

Organization

Interpersonal skills

Confidentiality

Education

Bachelor’s degree in Social Work, Psychology, Sociology, or related field

Tools

Microsoft Office

Case management software

Job description

Mercy Care Atlanta is seeking an Outreach Case Manager to engage individuals experiencing homelessness and connect them with health and housing services. This role emphasizes compassionate, trauma-informed care and collaboration with community partners to ensure coordinated services.

Responsibilities include outreach at shelters, developing individualized plans, crisis intervention, and assisting with housing and benefits applications. A valid Georgia driver’s license is required.