Homecare Staffing Coordinator

Castle Rock Home Care; New York (NY); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Professional Development Assistance

Job summary

Castle Rock Home Care is seeking a Staffing Coordinator (Homecare) to ensure patients receive timely, consistent care by coordinating with our home health aides. You will schedule and verify visits and provide customer support to patients, aides and insurance partners.

The ideal candidate will be highly organized, detail-oriented, and comfortable in a customer-facing role, with a high school diploma and 1+ years of Staffing Coordinator experience.

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Excellent problem-solving skills and quick decision-making.

Responsibilities

• Schedule and manage case coverage for home health aides, ensuring adequate staffing for all patient needs.
• Use Medflyt software to monitor missed visits, verify EVV, and address issues.
• Maintain accurate records and notes for each patient in the system.
• Respond to customer service inquiries from patients, aides, and insurance companies.
• Assist patients in navigating their care needs and communicate with insurance providers.

Skills

Communication skills

Multitasking

Problem solving

Customer service

Education

High school diploma or equivalent

Tools

HHA Exchange

Medflyt

EVV

Job description

We are hiring Staffing Coordinator (Homecare), you will be responsible for ensuring our patients receive timely and consistent care by coordinating with our home health aides. Your role will involve scheduling and verifying visits as well as providing customer support to patients, aides and our insurance partners. The ideal candidate will be highly organized, detail-oriented and comfortable working in a customer-facing role.

Staffing Coordinator Responsibilities

• Schedule and manage case coverage for home health aides, ensuring adequate staffing for all patient needs
• Use Medflyt software to monitor missed visits, verify Electronic Visit Verification (EVV), and address any issues
• Maintain accurate records and notes for each patient in the system
• Respond to customer service inquiries from patients, aides, and insurance companies, providing exceptional support
• Assist patients in navigating their care needs and facilitate communication with insurance providers
• Collaborate with team members to cover staffing gaps and ensure day-to-day operational goals are met
• Take ownership of assigned cases and ensure patient well-being is the top priority

Staffing Coordinator Skills and Qualifications

• High school diploma or equivalent
• 1+ years of experience as a Staffing Coordinator (Homecare)
• Proficiency with HHA Exchange & Medflyt software and other basic computer applications.
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Excellent problem-solving skills and the ability to make quick decisions

Staffing Coordinator Benefits

• Paid Time Off
• Professional Development Assistance

Job Type: Full-time

Expected hours: 40 per week

Benefits

• Paid time off

Schedule

• 8 hour shift
• Holidays
• Monday to Friday

Application Question(s)

• Are you available to work consistent overtime hours?

Experience

• Homecare Staffing Coordinator: 1 years (Required)

Customer Service: 1 years (Required)