Homecare Operations Coordinator

Topaz HR; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Topaz HR in New York is seeking a proactive Staffing Operations Coordinator to oversee daily caregiver scheduling and ensure uninterrupted home care services. You will coordinate HHAs, monitor schedules, resolve callouts, and support patients, caregivers, and clinical teams in a fast-paced setting.

The ideal candidate thrives under pressure, communicates effectively, and takes ownership of scheduling accuracy, with experience using HHAeXchange, EVV, and Salesforce.

Qualifications

• High school diploma or equivalent is required.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Excellent verbal and written communication skills.
• Experience with scheduling software is a plus.
• Bilingual in Spanish or another NYC-area language is a plus.

Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications.
• Monitor daily schedules and proactively resolve callouts, staffing shortages, scheduling conflicts, and last-minute coverage needs.
• Coordinate start-of-care scheduling for new patients.
• Utilize HHAeXchange to manage schedules, verify EVV, and resolve scheduling discrepancies.
• Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care.
• Maintain accurate scheduling records, case notes, and service documentation.
• Communicate scheduling updates with caregivers, patients, families, and internal team members.
• Serve as a liaison between patients, caregivers, nurses, and administrative staff.
• Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency.
• Escalate clinical concerns or complex scheduling issues to the appropriate team.
• Ensure scheduling activities comply with agency policies and payer guidelines.

Skills

Organization

Communication

Multitasking

Problem solving

Typing 40 WPM

Microsoft Office 365

Scheduling software

Bilingual (Spanish/other)

Education

High school diploma or equivalent

Tools

HHAeXchange

EVV systems

Salesforce

Job description

A leading Homecare provider is seeking proactive and high-energy Staffing Operations Coordinator to oversee daily caregiver scheduling and ensure consistent, uninterrupted home care services.

This position plays a vital role in coordinating caregiver coverage, resolving scheduling challenges, and supporting patients, caregivers, and clinical teams in a fast-paced environment. The ideal candidate thrives under pressure, excels at multitasking, communicates effectively, and takes ownership of ensuring every patient receives the care they need.

Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications
• Monitor daily schedules and proactively resolve callouts, staffing shortages, scheduling conflicts, and last-minute coverage needs
• Coordinate start-of-care scheduling for new patients
• Utilize HHAeXchange to manage schedules, verify Electronic Visit Verification (EVV), and resolve scheduling discrepancies
• Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care
• Maintain accurate scheduling records, case notes, and service documentation
• Communicate scheduling updates with caregivers, patients, families, and internal team members
• Serve as a liaison between patients, caregivers, nurses, and administrative staff
• Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency
• Escalate clinical concerns or complex scheduling issues to the appropriate team
• Ensure scheduling activities comply with agency policies and payer guidelines

Qualifications

• High school diploma or equivalent required
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Consistent attention to detail and ability to work independently
• Proficiency with Microsoft Office 365 and general computer applications
• Minimum typing speed of 40 WPM
• Experience with HHAeXchange, EVV systems, Salesforce, or similar scheduling software is preferred
• Experience in Homecare or related healthcare field preferred
• Bilingual in Spanish, Russian, or another language commonly spoken in the NYC area is a plus
• Reliable attendance, flexibility to work overtime and dependable transportation are required
• $25-$30+ per hour + bonus (based on performance)
• Full-time employment in Williamsburg NY
• Opportunities for professional growth and career advancement
• Supportive and collaborative office environment