Homebuilding Customer Experience Coordinator

Schumacher Homes of North Carolina Inc; Mooresville (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

401K with Employer Match

Paid Time Off

Paid Holidays

Homebuilding Discount

Job summary

Schumacher Homes of North Carolina Inc in Charlotte/Mooresville is seeking a Customer Coordinator to guide homeowners after sales, coordinate with lenders for construction loans, and liaise with warranty teams to ensure a smooth build process.

This on-site role emphasizes customer advocacy, attention to detail, and proficiency with Microsoft Office. The company highlights a 36-hour work week and a benefits package including medical/dental/vision, a 401(k) plan, and paid time off.

Qualifications

• Previous customer service experience (front facing).
• Attention to detail is a must.
• Ability to use standard office equipment.
• Efficient in the use of Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Works with our homeowners after the sales process by stepping them through their preconstruction meetings.
• Works with lenders to get homeowners construction loans approved.
• Works with warranty after the home is built.
• Becomes the advocate for our customers throughout the build process!

Skills

Customer service

Attention to detail

Office equipment

MS Office

Tools

Outlook

Word

Excel

Job description

Schumacher Homes of North Carolina Inc in Charlotte/Mooresville is seeking a Customer Coordinator to guide homeowners after sales, coordinate with lenders for construction loans, and liaise with warranty teams to ensure a smooth build process.

This on-site role emphasizes customer advocacy, attention to detail, and proficiency with Microsoft Office. The company highlights a 36-hour work week and a benefits package including medical/dental/vision, a 401(k) plan, and paid time off.