Home Warranty Service Specialist

Talentify; Rocky Mount (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

CAVCO invites applications for a Customer Service Representative to support homeowners and retailers by addressing warranty concerns, coordinating service visits, and improving delivery and service outcomes. This role reports to the Customer Service Manager and emphasizes accuracy and timely communication.

Ideal candidates have 1–3 years in customer service, are proficient with MS Word and Excel, and excel in a fast-paced environment. A high school diploma is required.

Qualifications

• 1-3 years of experience in a customer service role
• Experience in the housing industry is preferred, but not required
• High School Diploma or equivalent

Responsibilities

• Assist customers with warranty issues and resolve service problems in assigned territory
• Authorize retailers and service technicians to perform service work to ensure customer satisfaction
• Follow up on repairs to ensure timely completion and data accuracy
• Maintain accurate records using industry software and ensure data integrity
• Respond promptly to incoming service inquiries via phone or electronic channels
• Demonstrate honesty, integrity, and a strong work ethic

Skills

Customer service

Multitasking

Communication skills

Phone skills

Problem solving

Attention to detail

Teamwork

Empathy

Time management

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Job description

CAVCO invites applications for a Customer Service Representative to support homeowners and retailers by addressing warranty concerns, coordinating service visits, and improving delivery and service outcomes. This role reports to the Customer Service Manager and emphasizes accuracy and timely communication.

Ideal candidates have 1–3 years in customer service, are proficient with MS Word and Excel, and excel in a fast-paced environment. A high school diploma is required.