Warranty & Service Support Specialist

Ultipro; Duncan (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

The Cavco customer service team addresses issues to satisfy customers under warranty commitments, delivering timely support and preserving brand loyalty. This role interacts with customers by phone and in person to provide product information and resolve concerns.

Senior specialists operate independently on complex steps, while maintaining records of inquiries, complaints, and actions. The position requires a high school diploma and 2-4 years of related experience; some college is preferred.

Qualifications

• High school diploma and 2-4 years of relevant, related experience.
• Some college preferred.
• Experience in customer service or call center environments is desirable.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma

Some college

Job description

The Cavco customer service team addresses issues to satisfy customers under warranty commitments, delivering timely support and preserving brand loyalty. This role interacts with customers by phone and in person to provide product information and resolve concerns.

Senior specialists operate independently on complex steps, while maintaining records of inquiries, complaints, and actions. The position requires a high school diploma and 2-4 years of related experience; some college is preferred.