Customer Service Representative (CSR)

Talentify; Rocky Mount (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

CAVCO invites applications for a Customer Service Representative to support homeowners and retailers by addressing warranty concerns, coordinating service visits, and improving delivery and service outcomes. This role reports to the Customer Service Manager and emphasizes accuracy and timely communication.

Ideal candidates have 1–3 years in customer service, are proficient with MS Word and Excel, and excel in a fast-paced environment. A high school diploma is required.

Qualifications

• 1-3 years of experience in a customer service role
• Experience in the housing industry is preferred, but not required
• High School Diploma or equivalent

Responsibilities

• Assist customers with warranty issues and resolve service problems in assigned territory
• Authorize retailers and service technicians to perform service work to ensure customer satisfaction
• Follow up on repairs to ensure timely completion and data accuracy
• Maintain accurate records using industry software and ensure data integrity
• Respond promptly to incoming service inquiries via phone or electronic channels
• Demonstrate honesty, integrity, and a strong work ethic

Skills

Customer service

Multitasking

Communication skills

Phone skills

Problem solving

Attention to detail

Teamwork

Empathy

Time management

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Job description

ABOUT THE ROLE

The Customer Service Representative (CSR) is responsible for helping CAVCO customers resolve problems with their homes and retailers improve delivery and service. This role will report to the Customer Service Manager and is responsible for assisting customers with their warranty issues in their home and helping retailers to improve delivery and service. Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service.

Essential Duties:

• Performs a variety of administrative tasks, as needed to resolve service problems for customers in assigned territory areas by identifying and qualifying the needed service, establishing the scope of the repair, and arranging the necessary resources to complete the repair in order to enhance consumer satisfaction.
• Authorizes retailers, service technicians, and contractors to perform service work on homes to ensure customer satisfaction.
• Follows-up on customer and retailer repairs to assure accurate and timely completion of service.
• Maintains accurate and timely customer and retailer records via industry-specific software to meet department objectives.
• Ensures accurate system coding to assure data integrity.
• Accurately maintain and update unit files, as necessary, to meet department requirements.
• Responds timely to incoming service inquiries (telephonic or electronic) to provide customer resolution and closure.
• Performs other duties as assigned by Management or Leadership.
• Demonstrate a good work ethic based on principles of honesty and integrity

Minimum Qualifications:

• 1-3 years of experience in a customer service role
• Experience in the housing industry, preferred, but not required
• High School Diploma or equivalent

Knowledge, Skills and Abilities:

• Ability to multi-task in a fast paced environment
• Ability to prioritize tasks and self-management
• Effective planning and organization skills
• Experience with MS Word, MS Excel, and computer knowledge
• Excellent listening skills and be able to offer solutions to unique situations
• Attention to detail and self-management
• Consistently provide excellence in Customer Service
• Strong communication skills, patience and phone skills
• Empathetic outlook and the ability to work on a team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.