Customer Service Specialist - Warranties & Resolution

Palm Harbor Homes; Nampa (ID); On-site; USD 25,000 - 33,000; Full time

Job summary

Cavco Industries is seeking a production service team member to address customer issues promptly in line with Cavco warranties and commitments, aiming to maintain customer loyalty and brand support.

The role requires handling customer calls, resolving complaints, and coordinating with other departments to ensure seamless service delivery. A high school diploma with 2–4 years of related experience (some college preferred) are expected.

Qualifications

• High school diploma and 2 - 4 years of relevant, related experience.
• Some college preferred

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service.

Education

High school diploma

Some college

Job description

Cavco Industries is seeking a production service team member to address customer issues promptly in line with Cavco warranties and commitments, aiming to maintain customer loyalty and brand support.

The role requires handling customer calls, resolving complaints, and coordinating with other departments to ensure seamless service delivery. A high school diploma with 2–4 years of related experience (some college preferred) are expected.