Home Warranty Experience Specialist

Cavco Industries, Inc.; Nampa (ID); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Office pool bonus

Job summary

Cavco Industries, Inc. is seeking a Customer Service role within the production service team in Idaho. You will handle 1-to-1 calls with homeowners, addressing warranty and home-related issues, ensuring timely resolutions and customer satisfaction.

The position requires a home warranty background, HS diploma, and 2–4 years of relevant experience. Hours are Monday–Friday with an hourly pay of $21.00 plus a pool bonus of $105.00 per floor.

Qualifications

• High school diploma and 2-4 years of relevant, related experience.
• Some college preferred.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service.

Skills

Customer service

Education

High school diploma

Some college

Job description

Cavco Industries, Inc. is seeking a Customer Service role within the production service team in Idaho. You will handle 1-to-1 calls with homeowners, addressing warranty and home-related issues, ensuring timely resolutions and customer satisfaction.

The position requires a home warranty background, HS diploma, and 2–4 years of relevant experience. Hours are Monday–Friday with an hourly pay of $21.00 plus a pool bonus of $105.00 per floor.