Warranty & Service Support Specialist

Cavco Lancaster; Lancaster (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Cavco Lancaster is seeking a Production Service team member to address customer issues and ensure satisfaction in line with Cavco warranties and commitments. The role involves handling customer calls, recording inquiries, resolving service and billing concerns, and coordinating with other departments to deliver timely solutions.

A high school diploma and 2–4 years of related experience are required, with some college preferred.

Qualifications

• High school diploma and 2-4 years of related experience.
• Some college preferred.

Responsibilities

• Provide information about products or services by phone or in person.
• Take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Coordinate with other departments to ensure customer service and timely resolution.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma

Some college preferred

Tools

Computers

Job description

Cavco Lancaster is seeking a Production Service team member to address customer issues and ensure satisfaction in line with Cavco warranties and commitments. The role involves handling customer calls, recording inquiries, resolving service and billing concerns, and coordinating with other departments to deliver timely solutions.

A high school diploma and 2–4 years of related experience are required, with some college preferred.