Homebuyer Experience Lead

Drees Company; San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

AD&D Insurance

Critical illness insurance

Wellness rewards

401(k) savings plan

Profit Sharing

Paid time off

Tuition reimbursement

Disability insurance

Parental leave

Employee discount on Drees Home

Employee Assistance Program

Job summary

Drees Homes is seeking a Customer Care Manager for our growing San Antonio, TX Division to lead the Customer Care team, ensuring quick responses and resolutions to homeowner concerns while upholding Drees' commitment to quality and service.

You will hire, train, and supervise staff, manage budgets, coordinate with Trade Partners, and oversee inspections and 90-day follow-ups, delivering exceptional customer experiences in a dynamic market.

Qualifications

• 4+ years previous experience in the homebuilding industry.
• Familiarity with construction processes.
• Good computer skills with an understanding of homebuilding software systems.
• 2-4 year college degree a plus.

Responsibilities

• Ensure a quick response and resolution to all homeowner inquiries and work orders
• Hire and direct employees to properly staff the Customer Care Department
• Train and manage Customer Care Representatives in all aspect of the job and expectations
• Audit the quality, accuracy, and proper presentation of Home Quality Inspections, New Home Presentations and 90-day Follow Ups
• Complete all work orders within 14 days of initial home visit
• Personally meet with homeowners as necessary to provide outstanding customer service
• Prepare and control the annual Customer Care expense budget
• Direct and communicate with Trade Partners
• Attend Division meetings

Skills

Leadership

Customer service

Conflict resolution

Communication

Problem solving

Organization

Education

College degree

Tools

Homebuilding software

MS Office

Job description

Drees Homes is seeking a Customer Care Manager for our growing San Antonio, TX Division to lead the Customer Care team, ensuring quick responses and resolutions to homeowner concerns while upholding Drees' commitment to quality and service.

You will hire, train, and supervise staff, manage budgets, coordinate with Trade Partners, and oversee inspections and 90-day follow-ups, delivering exceptional customer experiences in a dynamic market.