HST Patient Service Rep

MedBridge Healthcare LLC; Simi Valley (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) with eligible participation

Paid Time Off (PTO)

Paid Holidays

Life Insurance

Employee Assistance Program (EAP)

Professional Development and Training

Job summary

Pivotal Health in Simi Valley, CA is seeking a Home Sleep Study Patient Scheduler to coordinate home sleep testing from referral through scheduling and device shipment.

This full-time, in-person role requires strong communication, excellent customer service, and attention to patient privacy under HIPAA. You will review insurance coverage, schedule shipments, and maintain accurate records while supporting patients with compassion.

Qualifications

• Strong computer and internet navigation skills.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to provide outstanding customer service while handling sensitive patient information.

Responsibilities

• Contact patients referred for home sleep testing and explain the sleep study process.
• Review insurance coverage, benefits, and financial responsibilities with patients.
• Answer patient questions and provide exceptional customer service.
• Coordinate and schedule shipments of home sleep testing devices.
• Maintain accurate patient records and scheduling documentation.
• Protect patient privacy and comply with all HIPAA regulations.
• Participate in training, quality improvement initiatives, and company meetings as needed.
• Perform additional duties assigned by leadership.

Skills

Computer skills

Microsoft Office

Verbal & written communication

Organizational skills

Customer service

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sun Valley Simi Valley Intake Full Time Simi Valley, CA, US

3 days ago Requisition ID: 2055

Salary Range: $20.00 To $25.00 Hourly

Full-Time | In-Person | Simi Valley, CAPay Range: $20.00 - $25.00 per hour DOE

Help Patients Take the First Step Toward Better Sleep

Pivotal Health is seeking a compassionate, organized, and customer-focused Home Sleep Study Patient Scheduler to join our team in Simi Valley, California. In this role, you'll serve as a key point of contact for patients, helping coordinate home sleep studies and ensuring a smooth, positive experience from referral through scheduling and device shipment.

If you enjoy helping people, have strong communication skills, and thrive in a fast-paced healthcare environment, we'd love to hear from you.

What You’ll Do

• Contact patients referred for home sleep testing and explain the sleep study process.
• Review insurance coverage, benefits, and financial responsibilities with patients.
• Answer patient questions and provide exceptional customer service.
• Coordinate and schedule shipments of home sleep testing devices.
• Maintain accurate patient records and scheduling documentation.
• Protect patient privacy and comply with all HIPAA regulations.
• Participate in training, quality improvement initiatives, and company meetings as needed.
• Perform additional duties assigned by leadership.

Required Qualifications

• Strong computer and internet navigation skills.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to provide outstanding customer service while handling sensitive patient information.

Preferred Qualifications

• Previous medical scheduling or healthcare office experience.
• Knowledge of medical insurance plans, benefits, and coverage.
• Ability to read and follow physician orders.
• Familiarity with sleep study protocols and procedures.

Why Join Pivotal Health?

At Pivotal Health, we're committed to improving patients' lives through quality sleep healthcare. As a full-time team member, you'll enjoy a supportive work environment and a comprehensive benefits package.

Full-Time Benefits Include

• Medical Insurance
• Vision Insurance
• 401(k) with eligible participation
• Paid Time Off (PTO)
• Paid Holidays
• Life Insurance
• Employee Assistance Program (EAP)
• Professional Development and Training Opportunities
• Additional benefits offered through Pivotal Health

Physical Requirements

• Regularly sit, stand, walk, talk, and hear.
• Use hands and fingers to operate office equipment and technology.
• Occasionally lift and/or move up to 30 pounds.
• Ability to perform work requiring close vision, distance vision, peripheral vision, and focus adjustment.