HST Patient Service Rep

Pivotal Health; Simi Valley (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with eligible participation

Paid Time Off (PTO)

Paid Holidays

Life Insurance

Employee Assistance Program (EAP)

Professional Development and Training

Job summary

Pivotal Health in Simi Valley, CA seeks a Home Sleep Study Patient Scheduler to coordinate home sleep studies, manage referrals, and ensure a smooth patient experience from scheduling to device shipment.

Ideal candidate has strong communication, organizational skills, and a customer-service mindset in a fast-paced healthcare setting. In-person, full-time role with comprehensive benefits.

Qualifications

• Experience in medical scheduling or healthcare office preferred.
• Knowledge of medical insurance plans, benefits and coverage.
• Ability to read and follow physician orders.
• Familiarity with sleep study protocols and procedures.

Responsibilities

• Contact patients referred for home sleep testing and explain the sleep study process.
• Review insurance coverage, benefits, and financial responsibilities with patients.
• Answer patient questions and provide exceptional customer service.
• Coordinate and schedule shipments of home sleep testing devices.
• Maintain accurate patient records and scheduling documentation.
• Protect patient privacy and comply with HIPAA regulations.
• Participate in training, quality improvement initiatives, and company meetings as needed.
• Perform additional duties assigned by leadership.

Skills

Communication skills

Organizational skills

Customer service

Attention to detail

Medical scheduling experience

Tools

Microsoft Office

Job description

Full-Time | In-Person | Simi Valley, CAPay Range: $20.00 - $25.00 per hour DOE

Home Sleep Study Patient Scheduler

Help Patients Take the First Step Toward Better Sleep

Pivotal Health is seeking a compassionate, organized, and customer-focused Home Sleep Study Patient Scheduler to join our team in Simi Valley, California. In this role, you'll serve as a key point of contact for patients, helping coordinate home sleep studies and ensuring a smooth, positive experience from referral through scheduling and device shipment.

If you enjoy helping people, have strong communication skills, and thrive in a fast-paced healthcare environment, we'd love to hear from you.

What You'll Do

• Contact patients referred for home sleep testing and explain the sleep study process.
• Review insurance coverage, benefits, and financial responsibilities with patients.
• Answer patient questions and provide exceptional customer service.
• Coordinate and schedule shipments of home sleep testing devices.
• Maintain accurate patient records and scheduling documentation.
• Protect patient privacy and comply with all HIPAA regulations.
• Participate in training, quality improvement initiatives, and company meetings as needed.
• Perform additional duties assigned by leadership.

What You'll Bring

• Strong computer and internet navigation skills.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to provide outstanding customer service while handling sensitive patient information.

Preferred Qualifications

• Previous medical scheduling or healthcare office experience.
• Knowledge of medical insurance plans, benefits, and coverage.
• Ability to read and follow physician orders.
• Familiarity with sleep study protocols and procedures.

Why Join Pivotal Health?

At Pivotal Health, we're committed to improving patients' lives through quality sleep healthcare. As a full-time team member, you'll enjoy a supportive work environment and a comprehensive benefits package.

Full-Time Benefits Include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with eligible participation
• Paid Time Off (PTO)
• Paid Holidays
• Life Insurance
• Employee Assistance Program (EAP)
• Professional Development and Training Opportunities
• Additional benefits offered through Pivotal Health

Physical Requirements

• Regularly sit, stand, walk, talk, and hear.
• Use hands and fingers to operate office equipment and technology.
• Occasionally lift and/or move up to 30 pounds.
• Ability to perform work requiring close vision, distance vision, peripheral vision, and focus adjustment.

Pivotal Health Home Sleep Study Patient Scheduler Simi Valley, CA Full-Time $20.00 - $25.00 per hour DOE