Home Shopping Fulfillment Supervisor

Albertsons Companies; Portland (ME); Sur place; USD 56 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive wages paid weekly

Associate discounts

Health and financial well‑being (Med/D

Time off (vacation, holidays, sick pay

Leadership training and career growth

Inclusive work environment

Résumé du poste

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure timely and accurate order completion, and support strong customer satisfaction while driving digital sales growth.

You will manage high‑volume fulfillment, coach and develop a team, and ensure compliance with food safety and company standards in a fast‑paced store environment.

Qualifications

• Retail, e-commerce, or Home Shopping operations experience.
• Strong communication skills with a focus on customer service.
• Ability to lift up to 50 lbs and work in varying temperature environments.
• Flexible availability including mornings, evenings, weekends, and holidays; reliable attendance.

Responsabilités

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment.
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable).
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Connaissances

Customer service

People management

Organization

Problem solving

Description du poste

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure timely and accurate order completion, and support strong customer satisfaction while driving digital sales growth.

You will manage high‑volume fulfillment, coach and develop a team, and ensure compliance with food safety and company standards in a fast‑paced store environment.