Home Shopping Ops Lead - Customer Experience

Albertsons Companies; Massachusetts; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health and financial well-being (benef

Time off

Career growth

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion while driving digital sales growth.

You will manage high-volume fulfillment, support your team, and uphold customer satisfaction within a fast-paced store environment. The role emphasizes hands-on leadership, collaboration with store leaders, and adherence to safety and quality standards.

Qualifications

• Strong customer-service focus with excellent communication skills.
• Experience in coaching and developing team members.
• Ability to organize schedules and manage time effectively.
• Comfortable working in a fast-paced, high-volume setting.

Responsibilities

• Oversee daily operations of the Home Shopping Department with focus on timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience; handle customer concerns, substitutions, and refunds professionally.
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor KPIs such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity.
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and company standards.

Skills

Customer service

People management

Organization

Problem solving

Fast-paced

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensuring accurate and timely order completion while driving digital sales growth.

You will manage high-volume fulfillment, support your team, and uphold customer satisfaction within a fast-paced store environment. The role emphasizes hands-on leadership, collaboration with store leaders, and adherence to safety and quality standards.