Digital Home Shopping Fulfillment Lead

Albertsons Companies; Broussard (LA); Vor Ort; USD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Competitive wages paid weekly

Associate discounts

Health and financial well-being (Med/D

Time off

Zusammenfassung

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations and deliver an outstanding customer experience in a fast-paced environment. You will drive digital sales growth while ensuring accurate and timely order processing and a seamless shopping journey.

Responsibilities include overseeing pick-up/delivery, coordinating end-to-end fulfillment, mentoring staff, and maintaining adherence to safety and quality standards.

Qualifikationen

• Strong customer-service focus with excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.

Aufgaben

• Oversee daily operations of the Home Shopping Department, ensuring timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while handling customer concerns professionally.
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, and customer satisfaction.
• Create and manage schedules aligned with order volume and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and company standards.

Kenntnisse

Customer service

People management

Organization

Fast-paced environment

Jobbeschreibung

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations and deliver an outstanding customer experience in a fast-paced environment. You will drive digital sales growth while ensuring accurate and timely order processing and a seamless shopping journey.

Responsibilities include overseeing pick-up/delivery, coordinating end-to-end fulfillment, mentoring staff, and maintaining adherence to safety and quality standards.