Home Shopping Fulfillment Manager (Lead, Fast-Paced Ops)

United Supermarkets, LLC; Graham (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Discounts

Health benefits

401k

Paid time off

Career growth

Inclusive culture

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. In this fast-paced, hands-on role you will manage high-volume orders, coach a team, and partner with department leaders to optimize inventory, technology use, and service quality.

This position offers meaningful impact on store performance and a seamless digital shopping

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. In this fast-paced, hands-on role you will manage high-volume orders, coach a team, and partner with department leaders to optimize inventory, technology use, and service quality.

This position offers meaningful impact on store performance and a seamless digital shopping