Home Shopping Fulfillment Lead — Elevate Customer Experience

Albertsons Companies; Milford (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health benefits

Time off benefits

Job summary

Join Albertsons Companies as a Home Shopping Department Manager, where you will lead daily fulfillment operations and ensure a seamless shopping experience for customers. You will oversee key performance metrics, hire and develop associates, while fostering a positive team culture.

This role requires strong organizational and problem-solving skills, effective people management, and a passion for operational excellence.

Qualifications

• Strong customer service focus with excellent communication skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Ability to lift up to 50 lbs. and work in varying temperature environments.

Responsibilities

• Oversee daily operations of the Home Shopping Department.
• Deliver exceptional pickup and delivery experiences.
• Coordinate fulfillment processes including picking and delivery.
• Monitor key performance metrics.
• Hire, train, and develop Home Shopping associates.
• Ensure compliance with food safety and operational standards.

Skills

Customer service focus

Effective people management

Organization

Time management

Problem-solving

Digital order fulfillment

Labor planning

Performance tracking

Tools

Handheld technology

Fulfillment platforms

Job description

Join Albertsons Companies as a Home Shopping Department Manager, where you will lead daily fulfillment operations and ensure a seamless shopping experience for customers. You will oversee key performance metrics, hire and develop associates, while fostering a positive team culture.

This role requires strong organizational and problem-solving skills, effective people management, and a passion for operational excellence.