Home Shopping Dept Manager — Lead Fast Fulfillment

Albertsons Companies; Stratham (NH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being benets

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment, ensure accurate orders, and deliver outstanding customer service in a fast-paced store environment. You will manage high-volume digital order fulfillment, coordinate picking, packing, and delivery coordination, coach team members, and monitor performance metrics.

Join a team that values collaboration, adherence to safety standards, and continuous improvement to enhance the digital shopping experience

Qualifications

• Experience leading a high-volume home shopping or e-commerce fulfillment team.
• Strong customer service and communication skills.
• Ability to coach and develop associates.
• Knowledge of store systems and fulfillment technologies.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate order fulfillment.
• Deliver an exceptional pickup/delivery experience while resolving customer concerns professionally.
• Coordinate end-to-end fulfillment processes including picking, staging, and delivery coordination.
• Ensure proper use of Home Shopping technology and handheld devices.
• Monitor KPIs such as order accuracy, pick rates, on-time completion, and customer satisfaction.
• Create schedules aligned with order volume and productivity.
• Partner with department leaders to address inventory and out-of-stocks.
• Hire, train, coach, and develop Home Shopping associates.
• Ensure compliance with food safety, sanitation, and company standards.

Skills

Customer service

People management

Organization

Problem solving

Digital order fulfillment

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment, ensure accurate orders, and deliver outstanding customer service in a fast-paced store environment. You will manage high-volume digital order fulfillment, coordinate picking, packing, and delivery coordination, coach team members, and monitor performance metrics.

Join a team that values collaboration, adherence to safety standards, and continuous improvement to enhance the digital shopping experience