Home Service Technician: Windows & Doors Repair

All Weather Seal of West Michigan Inc; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Ongoing Training and Professional Dev.

Opportunities for Advancement

Job summary

All Weather Seal of West Michigan Inc in Grand Rapids is seeking a Service Technician to diagnose and repair warranty and service issues in customers' homes. You will arrive prepared, perform repairs correctly the first time when possible, and communicate clearly with homeowners to uphold the company's high service standards.

Responsibilities include reviewing requests and photos before arrival, loading parts, completing safe and timely repairs on windows and doors, documenting every service

Qualifications

• Experience in residential construction, remodeling, window and door installation, finish carpentry, or service repair preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to work independently while maintaining a high level of quality.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Valid driver's license with a clean driving record.
• Ability to lift up to 75 pounds and work safely on ladders and in varying weather conditions.

Responsibilities

• Complete assigned warranty and service calls safely, efficiently, and within expected service times.
• Review service requests, photos, and customer information before arriving to accurately diagnose the issue.
• Verify all necessary parts and materials are loaded before leaving for each appointment.
• Perform high-quality repairs on windows, doors, and related products.
• Leave each jobsite clean and ensure every customer has a positive service experience.
• Document every service call with before-and-after photos, parts used, repair details, root cause, and completion status.
• Identify recurring product defects or installation-related issues and communicate findings to production leadership.
• Assist with remote troubleshooting by phone or video when assigned to help resolve issues without an onsite visit.
• Return unused and warranty parts to the warehouse with proper documentation.
• Maintain company vehicle, tools, equipment, and truck inventory.
• Communicate arrival times, repair status, and completed work clearly with homeowners.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Detail oriented

Driver's license

Physical endurance

Job description

All Weather Seal of West Michigan Inc in Grand Rapids is seeking a Service Technician to diagnose and repair warranty and service issues in customers' homes. You will arrive prepared, perform repairs correctly the first time when possible, and communicate clearly with homeowners to uphold the company's high service standards.

Responsibilities include reviewing requests and photos before arrival, loading parts, completing safe and timely repairs on windows and doors, documenting every service