Home Window & Door Service Technician

All Weather Seal of West Michigan Inc; Traverse City (MI); On-site; USD 44,000 - 64,000; Full time

Job summary

All Weather Seal of West Michigan Inc in Traverse City is seeking a Service Technician to diagnose and resolve warranty and service issues in customers' homes. You will arrive prepared, complete repairs correctly the first time when possible, and maintain high quality and customer satisfaction.

Responsibilities include reviewing requests, loading parts, performing repairs on windows/doors, documenting service calls with photos and details, and communicating clearly with homeowners.

Qualifications

• Residential construction, remodeling, window/door installation, finish carpentry, or service repair experience preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to work independently while maintaining a high level of quality.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Valid driver's license with a clean driving record.
• Ability to lift up to 75 pounds and work safely on ladders and in varying weather conditions.

Responsibilities

• Complete assigned warranty and service calls safely, efficiently, and within expected service times.
• Review service requests, photos, and customer information before arriving to accurately diagnose the issue.
• Verify all necessary parts and materials are loaded before leaving for each appointment.
• Perform high-quality repairs on windows, doors, and related products.
• Leave each jobsite clean and ensure every customer has a positive service experience.
• Document every service call with before-and-after photos, parts used, repair details, root cause, and completion status.
• Identify recurring product defects or installation-related issues and communicate findings to production leadership.
• Assist with remote troubleshooting by phone or video when assigned to help resolve issues without an onsite visit.
• Return unused and warranty parts to the warehouse with proper documentation.
• Maintain company vehicle, tools, equipment, and truck inventory.
• Communicate arrival times, repair status, and completed work clearly with homeowners.

Skills

Residential construction

Window installation

Door installation

Finish carpentry

Mechanical troubleshooting

Customer service

Valid driver's license

Job description

All Weather Seal of West Michigan Inc in Traverse City is seeking a Service Technician to diagnose and resolve warranty and service issues in customers' homes. You will arrive prepared, complete repairs correctly the first time when possible, and maintain high quality and customer satisfaction.

Responsibilities include reviewing requests, loading parts, performing repairs on windows/doors, documenting service calls with photos and details, and communicating clearly with homeowners.