Home Security Service Technician — Troubleshooter

ADT; Concord (CA); On-site; USD 32,000 - 59,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with employer matching

Paid time off

Tuition reimbursement

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, and repair security and site automation systems. You will diagnose issues, read blueprints, and ensure proper operation while coordinating with customers and the care center.

The role requires a high school diploma or GED, at least two years of install/repair experience with ADT or similar products, strong communication, a valid driver's license, and the ability to lift and move equipment.

Qualifications

• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Standing, stooping, lifting, climbing, crawling
• Valid driver's license required.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Skills

Excellent communication

Read electrical/sprinkler plans

Physical stamina

Valid driver’s license

Education

High school diploma or GED

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, and repair security and site automation systems. You will diagnose issues, read blueprints, and ensure proper operation while coordinating with customers and the care center.

The role requires a high school diploma or GED, at least two years of install/repair experience with ADT or similar products, strong communication, a valid driver's license, and the ability to lift and move equipment.