Home Network Install & Service Technician

Comcast Corporation; Houston (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

Comcast Corporation seeks an entry-level broadband installation technician in Houston, TX. You will perform residential installations, troubleshoot services, and work with customers to restore connectivity while adhering to safety standards.

The role requires physical work, driving a company vehicle, and flexibility to work evenings, weekends, and overtime. Base pay is $20.86/hour, with quarterly bonuses and comprehensive benefits from Day 1.

Qualifications

• High School Diploma / GED required.
• Entry-level role with on-the-job training and safety requirements.
• Willing to work nights, weekends, holidays and overtime as needed.
• Ability to install and troubleshoot broadband services in customers' homes.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Drive a company vehicle safely and maintain a valid driver’s license.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-/Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast Corporation seeks an entry-level broadband installation technician in Houston, TX. You will perform residential installations, troubleshoot services, and work with customers to restore connectivity while adhering to safety standards.

The role requires physical work, driving a company vehicle, and flexibility to work evenings, weekends, and overtime. Base pay is $20.86/hour, with quarterly bonuses and comprehensive benefits from Day 1.