Home Medical Equipment Intake Specialist

OSF HealthCare; Ottawa (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Ottawa, IL seeks an HME Centralized Intake Representative to support primary care and specialty providers in selecting appropriate home and respiratory equipment. You educate on deficient documentation, help ensure timely patient discharge, and coordinate with referral sources when delivery timelines cannot be met.

You will work with HME leadership to maintain efficient service and interact across the HME team.

Qualifications

• High school graduate or equivalent.
• 1 year customer service experience.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Ability to work independently and manage own workload.
• Strong analytical and problem solving skills; detail oriented.
• Knowledge of ICD-9 and related HCPC codes.

Responsibilities

• Assist in selecting the most appropriate level of home and respiratory equipment based on medical documentation.
• Educate and provide guidance on deficient documentation to avoid delays to patient care.
• Meet timeframes for patient discharge and communicate with referral sources when OSF HME cannot meet delivery timelines.
• Work with HME leadership to ensure services run efficiently.
• Interact with every position in the HME operational infrastructure.

Skills

Interpersonal communication

Computer skills

Analytical and problem solving

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

OSF HealthCare in Ottawa, IL seeks an HME Centralized Intake Representative to support primary care and specialty providers in selecting appropriate home and respiratory equipment. You educate on deficient documentation, help ensure timely patient discharge, and coordinate with referral sources when delivery timelines cannot be met.

You will work with HME leadership to maintain efficient service and interact across the HME team.