HME Centralized Intake Specialist

OSF HealthCare; Rockford (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Rockford, IL is seeking an HME Centralized Intake Representative to assist in selecting suitable home and respiratory equipment based on medical documentation. The role supports timely patient discharge and coordination with referral sources to meet delivery expectations.

You will educate on deficient documentation, ensure efficient operations, and collaborate with HME leadership to maintain high-quality service across the HME network.

Qualifications

• High school diploma or equivalent.
• 1 year customer service experience.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Demonstrates ability to work independently and execute own workload.
• Strong analytical and problem solving skills, with the ability to be detail oriented.

Responsibilities

• Assist in selecting appropriate home and respiratory medical equipment based on documentation.
• Educate and guide on deficient documentation to prevent delays.
• Meet timeframes for patient discharge and communicate with referrals when OSF HME cannot meet delivery timelines.
• Coordinate with HME leadership to ensure efficient service delivery.
• Interact with all roles in the HME operational infrastructure.

Skills

Customer service

Interpersonal skills

Communication

Independent work

Analytical thinking

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

OSF HealthCare in Rockford, IL is seeking an HME Centralized Intake Representative to assist in selecting suitable home and respiratory equipment based on medical documentation. The role supports timely patient discharge and coordination with referral sources to meet delivery expectations.

You will educate on deficient documentation, ensure efficient operations, and collaborate with HME leadership to maintain high-quality service across the HME network.