Home Medical Equipment Delivery & Support Tech

Rotech Healthcare Inc.; Hiawatha (IA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

Paid holidays

Overtime pay

Bonus opportunities

Car and mileage reimbursement

Job summary

Rotech Healthcare Inc. seeks a Customer Service Technician to deliver, set up, and maintain medical equipment and supplies at patient homes, providing instruction to patients and caregivers on proper use.

The role also involves answering phones, assisting referral sources, and coordinating with location staff to ensure timely deliveries and outstanding service quality in a fast-paced home healthcare environment.

Qualifications

• High school diploma or GED required.
• Experience with medical equipment preferred.
• One year of related work experience preferred.
• Medical terminology preferred.

Responsibilities

• Deliver, set up and maintain medical equipment at patient homes.
• Instruct patients and caregivers on proper use and maintenance.
• Provide customer service over the phone and in person to patients and referral sources.
• Coordinate with location staff for deliveries and paperwork.
• Ensure safety and compliance with policies and government regulations.

Skills

Math calculations

English communication

Interpreting communications

Confidentiality

Multi-tasking

Time management

Teamwork

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Fax/Copier/Printer

Job description

Rotech Healthcare Inc. seeks a Customer Service Technician to deliver, set up, and maintain medical equipment and supplies at patient homes, providing instruction to patients and caregivers on proper use.

The role also involves answering phones, assisting referral sources, and coordinating with location staff to ensure timely deliveries and outstanding service quality in a fast-paced home healthcare environment.