Loan Processor

NVR, Inc.; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

NVR, Inc. is seeking a dedicated Loan Processor for NVR Mortgage to work directly with homebuying customers. This role involves maintaining communication and exceptional service while impacting the lives of families purchasing homes.

The ideal candidate will have strong organization, communication skills, and at least 2 years of loan processing experience. This position is based in Charlotte, NC and requires a commitment to excellent customer service.

Qualifications

• Excellent customer service, and strong oral and written communication skills.
• Strong organization skills, attention to detail, and ability to multi-task.
• At least 2 years of experience processing loans, preferred.
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred.

Responsibilities

• Positively impact the customer experience and provide exceptional customer service.
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff.
• Manage multiple loan files and ensure timely processing of mortgages.
• Set up loan files and follow up on submitted and pending loans.
• Coordinate closing paperwork and ensure accuracy of loan files.

Skills

Customer service expertise

Oral communication skills

Written communication skills

Organization skills

Attention to detail

Multi-tasking ability

Job description

If you’re a bright, energetic individual who’s customer-focused and dedicated to the success of your team, we’d love to talk to you.

As a Loan Processor for NVR Mortgage, you will work directly with our homebuying customers from Ryan Homes, NVHomes and Heartland Homes. You will impact the lives of our customers while working in an environment of respect, empowerment, and professional development. Your customer service expertise and financial background will allow you to help families purchase high quality homes in your community. You will act as a liaison between the borrower, sales team, and underwriting department to ensure a helpful and friendly home buying experience.

Primary Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

Qualifications

• Excellent customer service, and strong oral and written communication skills
• Strong organization skills, attention to detail, and ability to multi-task
• At least 2 years of experience processing loans, preferred
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred

We are an Equal Opportunity Employer.

Drug Testing and Credit Check are required.

Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.