Home Lending Product and Transformation Senior Executive Assistant

JPMorgan Chase & Co.; Plano (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX, seeks a Senior Executive Assistant to support 3 Product Managers at the MD/ED level within the Home Lending Product and Transformation team.

The role emphasizes calendar management, complex travel arrangements, and flawless output in a fast-paced environment. Five+ years of administrative experience, exceptional organization, discretion with confidential matters, and strong MS Office skills are required.

Qualifications

• Five years of administrative experience or equivalent
• Superior organizational skills and attention to detail
• Discretion and good judgment in confidential situations with senior management
• Strong interpersonal, written, and oral communication skills
• Proficient in Microsoft Office and calendar management tools
• Excellent telephone etiquette and ability to manage competing priorities

Responsibilities

• Proactively manage agendas for 3 Product Managers (2 MDs and 1 ED)
• Screen calls and determine priority while protecting information
• Coordinate internal and external meetings and logistics
• Arrange and coordinate domestic and international travel
• Organize events including catering and transportation
• Process invoices and travel expenses in accordance with policy
• Assist with staff onboarding and offboarding and equipment access
• Produce high-quality emails and messages across levels of the organization
• Maintain department documents and executive bios
• Anticipate issues and advise on delays
• Edit spreadsheets and presentations for client meetings

Skills

Calendar management

Discretion and judgment

Interpersonal communication

Written and oral communication

Telephone etiquette

Prioritization

Education

College degree (preferred)

Tools

Microsoft Office

Job description

Become an integral part of Home Lending Product and Transformation team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality.

As a Senior Executive Assistant in Home Lending Product and Transformation, you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen, and deliver flawless work output. Your daily routine also includes interaction with various executive level internal clients across the lines of businesses. You will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals.

Job responsibilities

• Proactively manage agendas for 3 Product Managers (2 MDs and 1 ED)
• Screen incoming calls and determine the level of priority, while using caution in dispensing information
• Manage the coordination and logistics of both internal and external meetings
• Arrange and coordinate complicated domestic and international travel
• Organize all aspects of internal and external events, including catering and transportation
• Process invoices and T&E expense claims for team members, ensuring all policies are followed and items are processed within provided guidelines
• Assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access
• Produce high quality emails and messages to individuals at all levels of the organization
• Maintain department documents, including current organizational charts and Executive Bio’s
• Handle regular activities without prompting, and advise in advance with issues or delays
• Assist in editing spreadsheets and presentations, including printing and binding, for client meetings

Required qualifications, capabilities, and skills

• At least five years of administrative experience or equivalent experience
• Advanced ability to organize
• Discretion and good judgment in confidential situations, and proven experience interacting with senior management
• Strong interpersonal, written, and oral communication skills
• Strong proficiency in Microsoft Office
• Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management

Preferred qualifications, capabilities, and skills

• Experience supporting at the Managing Director level (or equivalent) or above
• College degree is a plus

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options.