Home Lending Product and Transformation Executive Assistant

JPMorgan Chase & Co.; Plano (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Executive Assistant for the Home Lending Product and Transformation team in Plano, TX.

You will support three Product Managers (two MDs and one ED) with calendar management, meeting logistics, and professional correspondence, ensuring discreet handling of sensitive information. The role requires five years of administrative experience, strong organizational and communication skills, and proficiency in Microsoft Office.

Qualifications

• Five years of administrative experience or equivalent required.
• Strong ability to organize tasks and priorities.
• Discretion and good judgment when handling confidential information in interactions with senior management.
• Excellent written, verbal and interpersonal communication skills.
• Proficient in Microsoft Office suite.
• Excellent telephone etiquette and calendar management skills.

Responsibilities

• Proactively manage agendas for 3 Product Managers (2 MDs and 1 ED).
• Screen calls and determine priority while protecting information.
• Coordinate and logistics for internal and external meetings.
• Arrange and coordinate domestic travel.
• Organize events including catering and transportation.
• Process invoices and T&E expenses following policies.

Skills

Calendar management

Discretion and judgment

Interpersonal communication

Microsoft Office proficiency

Executive support

Education

College degree (nice to have)

Job description

Become an integral part of Home Lending Product and Transformation team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality.

As an Executive Assistant in Home Lending Product and Transformation, you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen, and deliver flawless work output. Your daily routine also includes interaction with various executive level internal clients across the lines of businesses. You will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals.

Job responsibilities

• Proactively manage agendas for 3 Product Managers (2 MDs and 1 ED)
• Screen incoming calls and determine the level of priority, while using caution in dispensing information
• Manage the coordination and logistics of both internal and external meetings
• Arrange and coordinate complicated domestic and international travel
• Organize all aspects of internal and external events, including catering and transportation
• Process invoices and T&E expense claims for team members, ensuring all policies are followed and items are processed within provided guidelines
• Assist with staff on‑boarding and off‑boarding, which includes requesting equipment setup and system access
• Produce high quality emails and messages to individuals at all levels of the organization
• Maintain department documents, including current organizational charts and Executive Bio's
• Handle regular activities without prompting, and advise in advance with issues or delays
• Assist in editing spreadsheets and presentations, including printing and binding, for client meetings

Required qualifications, capabilities, and skills

• At least five years of administrative experience or equivalent experience
• Advanced ability to organize
• Discretion and good judgment in confidential situations, and proven experience interacting with senior management
• Strong interpersonal, written, and oral communication skills
• Strong proficiency in Microsoft Office
• Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management

Preferred qualifications, capabilities, and skills

• Experience supporting at the Managing Director level (or equivalent) or above
• College degree is a plus

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options.