Home Infusion Intake Coordinator

Hirebridge; San Antonio (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking an experienced Intake Coordinator to facilitate patient access to medications and therapies. This full-time remote role requires strong communication skills and knowledge of insurance verification processes. The ideal candidate will have a background in customer service or healthcare, ensuring compliance with regulations while improving patient care experiences.

Benefits

Health insurance

Vision insurance

Dental insurance

401K with employer match

Vacation

Growth opportunities

Qualifications

• At least 2 years of experience in customer service or healthcare.
• Knowledge of insurance benefit verification and compliance.
• Ability to work independently and prioritize tasks.

Responsibilities

• Provide patient access to medications by verifying insurance eligibility.
• Communicate with patients and physicians about benefits and authorizations.
• Document all interactions in patient records for seamless care.

Skills

Communication

Problem Solving

Leadership

Attention to Detail

Time Management

Education

High school diploma or GED

Tools

Microsoft applications

Job description

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. We are committed to Innovation, Stewardship, and Unity, aiming to Advance Quality and Improve Lives by providing quality products and services that enhance the care experience.

We are seeking an experienced and motivated Intake Coordinator to join our team. This full-time role involves providing patient access to medications and therapies by contacting insurance companies, verifying insurance eligibility, benefits, coverage, and managing authorizations.

The ideal candidate should possess excellent communication and time management skills, attention to detail, and in-depth knowledge of insurance benefit verification, working in compliance with Federal and State regulations.

Our benefits include health, vision, dental insurance, long-term disability, life insurance, vacation, 401K with employer match, remote work, growth opportunities, and more!

REQUIRED EDUCATION AND EXPERIENCE:

High school diploma or GED; at least 2 years of experience in customer service, medical billing and coding, benefits verification, healthcare, or related fields.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Enter all required demographic, physician, insurance, authorization, and other information into patient profiles.
2. Review incoming faxed prescriptions and attach to patient profiles.
3. Contact patients or physicians to fill missing information.
4. Conduct benefit investigations for new patient referrals, evaluating pharmacy and medical benefit plans.
5. Obtain necessary documentation for prior authorization submissions.
6. Follow up on authorizations until approved.
7. Communicate with patients, physicians, and departments about benefits and authorization status.
8. Inform physicians of denials and assist with peer-to-peer or appeal processes.
9. Update other departments on the intake process status.
10. Notify patients/families about coverage and payment responsibilities.
11. Assist patients with financial hardship documentation and utilize manufacturer co-pay cards as appropriate.
12. Document all interactions and requests in patient records for seamless care coordination.
13. Identify in-network or mandated pharmacy providers and communicate with patients and physicians accordingly.
14. Provide leadership and guidance to associates; train new staff.
15. Develop and suggest workflow process improvements and document changes.
16. Participate in meetings and work groups to stay updated on policies and procedures.
17. Train staff on pharmacy software, applications, customer service, and workflow processes.
18. Identify deviations from training or processes during work activities.
19. Serve as SME for new applications and system upgrades.
20. Promote training participation and coach staff on workflow changes.
21. Ensure compliance with all regulations, policies, and procedures.
22. Maintain quality, productivity, and turnaround standards.
23. Perform other duties as assigned.

PREFERRED EXPERIENCE: Home Infusion Coordination

QUALIFICATION REQUIREMENTS:

• Effective communication with patients, physicians, and coworkers.
• Proficiency in English (listening, speaking, reading, writing).
• Ability to make decisions, solve problems, and work independently.
• Knowledge of processes and systems for successful authorization.
• Ability to identify gaps, determine solutions, and take corrective actions.
• Strong leadership skills.
• Ability to teach and demonstrate interactions with patients and prescribers.
• Team-oriented and service-focused attitude.
• Attention to detail and accuracy.
• Ability to prioritize and meet deadlines.
• Basic computer skills and familiarity with Microsoft applications.

Steps to Apply:

Complete a Culture Index Assessment to be considered. Applications without the assessment will not be reviewed.

AIS Healthcare specializes in sterile, patient-specific intrathecal pump medications and in-home infusion therapies, supporting physicians and hospitals in delivering superior care.

We seek positive, earnest, and hardworking impact players to join our culture.