Home Infusion Intake Coordinator

AIS Healthcare; Tampa (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to provide patient access to medications by verifying insurance eligibility and authorizations. This full-time remote role requires strong communication skills and a minimum of 2 years' experience in customer service or medical billing. The ideal candidate will thrive in a dynamic team environment and contribute to enhancing patient care.

Benefits

Health insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

401K with employer match

Vacation

Growth opportunities

Qualifications

• Minimum 2 years’ experience in customer service, medical billing, or benefits verification.
• Knowledge of insurance benefit verification and compliance with regulations.

Responsibilities

• Enter demographic and insurance information into patient profiles.
• Conduct benefit investigations and evaluate plans.
• Communicate with patients and physicians on authorization status.

Skills

Communication

Time Management

Attention to Detail

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

2 days ago Be among the first 25 applicants

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. With our diverse culture and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

Advanced Infusion Care is looking for an experienced and motivated Intake Coordinator to join our dynamic team! The role is full-time and involves providing patient access to medications and therapies by contacting insurance companies, verifying insurance eligibility, benefits, coverage, and authorizations.

The ideal candidate should have excellent communication and time management skills, attention to detail, knowledge of insurance benefit verification, and compliance with regulations.

AIS Healthcare offers benefits including health, vision, dental insurance, disability, life insurance, vacation, 401K with employer match, remote work, growth opportunities, and more.

Required Education and Experience

High school diploma or GED; minimum 2 years’ experience in customer service, medical billing, benefits verification, or related fields.

Essential Duties and Responsibilities

1. Enter demographic, physician, insurance, authorization, and other information into patient profiles.
2. Review incoming prescription orders and attach to patient profiles.
3. Contact patients or physicians for missing information.
4. Conduct benefit investigations and evaluate plans.
5. Obtain documentation for prior authorization submissions.
6. Follow up on authorizations until approved.
7. Communicate with patients, physicians, and departments on authorization status.
8. Handle denials, appeals, and communicate coverage details.
9. Update departments on the intake process.
10. Notify patients about coverage and payment responsibilities.
11. Assist patients with financial hardship paperwork and co-pay cards.
12. Document all interactions in patient records.
13. Identify in-network providers and communicate with patients and physicians.
14. Provide leadership and training to associates; resolve difficult cases.
15. Develop and document workflow processes and participate in meetings.
16. Train staff on software and processes; ensure compliance with regulations.
17. Maintain quality and productivity standards.
18. Other duties as assigned.

Preferred Experience

• Home Infusion Coordination experience preferred.
• Effective communication, decision-making, problem-solving, and independent work skills.
• Knowledge of authorization processes and systems.
• Leadership abilities and team-oriented attitude.
• Attention to detail, prioritization, computer proficiency, and knowledge of Microsoft Office.

Steps to Apply

Complete a Culture Index Assessment. Use this link: portal.cultureindex.com/public/survey/general/0BFB8F0000. Only one assessment per candidate is required. The assessment takes less than ten minutes.

AIS Healthcare provides advanced sterile and in-home infusion services, supporting physicians and hospitals in delivering superior care.

We seek positive, dedicated, and hardworking impact players to join our team.