Home Infusion Intake Coordinator

AIS Healthcare; Orlando (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to enhance patient access to medications and therapies. This full-time remote role requires excellent communication skills and a minimum of 2 years' experience in customer service or healthcare. Join a leading provider committed to advancing quality and improving lives.

Benefits

Health, vision, and dental insurance

Long-term disability and life insurance

401K with employer match

Growth opportunities

Qualifications

• Minimum 2 years of experience in customer service, medical billing, or related fields.
• Knowledge of insurance benefit verification and compliance.
• Experience in Home Infusion Coordination preferred.

Responsibilities

• Enter patient demographic and insurance information into profiles.
• Conduct benefit investigations and obtain prior authorization.
• Communicate with patients and physicians regarding benefits.

Skills

Communication

Time Management

Attention to Detail

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Applications

Job description

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

2 days ago Be among the first 25 applicants

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. We are committed to Innovation, Stewardship, and Unity, focused on Advancing Quality and Improving Lives. We aim to enhance the care experience with quality products and services.

We are seeking an experienced and motivated Intake Coordinator to join our team. This full-time role involves providing patient access to medications and therapies by contacting insurance companies, verifying insurance eligibility, benefits, coverage, and managing authorizations.

The ideal candidate should have excellent communication and time management skills, attention to detail, knowledge of insurance benefit verification, and compliance with regulations.

Our benefits include health, vision, and dental insurance, long-term disability, life insurance, vacation, 401K with employer match, remote work, growth opportunities, and more.

Minimum Education and Experience

A high school diploma or GED is required. Minimum 2 years of experience in customer service, medical billing and coding, benefits verification, healthcare, or related fields.

Responsibilities

1. Enter patient demographic, physician, insurance, and authorization information into profiles.
2. Review incoming prescriptions and attach them to patient profiles.
3. Contact patients or physicians to fill missing information.
4. Conduct benefit investigations, evaluate pharmacy and medical plans.
5. Obtain documentation for prior authorization submissions.
6. Follow up on authorizations until approved.
7. Communicate with patients, physicians, and departments on benefits and authorization status.
8. Handle denials, provide follow-up, and explore appeal options.
9. Update other departments on intake process status.
10. Notify patients about coverage and payment responsibilities.
11. Assist patients with financial hardship paperwork and co-pay cards.
12. Document all interactions in the patient’s record.
13. Identify in-network pharmacies if insurance constraints exist and communicate with patients and physicians.
14. Provide leadership and training to associates, resolve difficult cases.
15. Develop and document workflow processes and updates.
16. Participate in meetings, communicate policies, and stay updated on developments.
17. Train new staff on systems, processes, and customer service.
18. Identify deviations from processes and serve as SME for applications and upgrades.
19. Promote training and adherence to workflow changes.
20. Ensure compliance with regulations and company policies.
21. Maintain quality, productivity, and turnaround standards.
22. Perform other duties as assigned.

Preferred Qualifications

• Experience in Home Infusion Coordination preferred.
• Effective communication with patients, physicians, and coworkers.
• Active listening and proficiency in English.
• Decision-making, problem-solving, and independent work skills.
• Knowledge of authorization processes and systems.
• Leadership and teaching abilities.
• Team-oriented, service-focused attitude.
• Attention to detail and ability to meet deadlines.
• Computer proficiency and knowledge of Microsoft applications.

Application Steps

Complete a Culture Index Assessment to be considered. Use this link: portal.cultureindex.com/public/survey/general/0BFB8F0000. Only one assessment per candidate is required.

AIS Healthcare provides advanced sterile, patient-specific medications and in-home infusion services, committed to delivering superior care and outcomes.