Home Infusion Intake Coordinator

AIS Healthcare; Nashville (TN); Remote; USD 45,000 - 65,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to join their team in Nashville. This remote role involves ensuring patient access to medications and therapies through insurance verification and authorization management. The ideal candidate will have strong communication skills and a background in healthcare, particularly in Home Infusion. AIS Healthcare offers a comprehensive benefits package and opportunities for growth in a supportive environment.

Benefits

Health, vision, and dental insurance

Long-term disability and life insurance

401K with employer match

Vacation package

Growth opportunities

Qualifications

• Minimum 2 years’ experience in customer service, medical billing and coding, or healthcare.
• In-depth knowledge of insurance benefit verification.
• Experience in Home Infusion Coordination preferred.

Responsibilities

• Provide patient access to medications by verifying insurance eligibility.
• Conduct benefit investigations and gather documentation for authorizations.
• Communicate with patients and physicians regarding benefits and authorization status.

Skills

Communication

Time Management

Attention to Detail

Problem Solving

Education

High school diploma or GED

Tools

Microsoft applications

Job description

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

2 days ago Be among the first 25 applicants

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. With our diverse culture and values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

Advanced Infusion Care is seeking an experienced and motivated Intake Coordinator to join our dynamic team. This full-time role involves providing patient access to medications and therapies by contacting insurance companies, verifying insurance eligibility, benefits, coverage, and managing authorizations.

The ideal candidate should have excellent communication and time management skills, meticulous attention to detail, in-depth knowledge of insurance benefit verification, and compliance with Federal and State regulations.

AIS Healthcare offers comprehensive benefits including health, vision, dental insurance, long-term disability, life insurance, a vacation package, 401K with employer match, remote work, growth opportunities, and more.

Required Education and Experience

• High school diploma or GED
• Minimum 2 years’ experience in customer service, medical billing and coding, benefits verification, healthcare, or related fields

Essential Duties and Responsibilities

• Enter demographic, physician, insurance, authorization, and other patient information into profiles
• Review incoming prescriptions and attach to patient profiles
• Contact patients or physicians to complete missing information
• Conduct benefit investigations and evaluate pharmacy and medical benefit plans
• Gather documentation for prior authorization submissions
• Follow up on authorizations until approved
• Communicate with patients, physicians, and departments regarding benefits and authorization status
• Handle denials, provide follow-up, and assist with appeals
• Coordinate with other departments on intake process updates
• Notify patients about coverage and payment responsibilities
• Assist patients with financial hardship paperwork and co-pay cards
• Document all interactions in patient records
• Identify in-network providers and communicate options to patients and physicians
• Provide leadership and training to team members
• Develop and update workflow documentation and participate in meetings
• Train staff on software systems and processes
• Serve as SME for new applications and upgrades
• Promote training and process adherence
• Ensure compliance with regulations and company policies
• Maintain quality and productivity standards
• Perform additional duties as assigned

Preferred Experience

• Home Infusion Coordination experience
• Effective communication with patients, physicians, and colleagues
• Strong decision-making and problem-solving skills
• Knowledge of authorization processes and healthcare systems
• Leadership and training abilities
• Attention to detail and ability to meet deadlines
• Basic computer skills and proficiency in Microsoft applications

Steps to Apply

Complete a Culture Index Assessment to be considered. Use the link below to access the assessment:

portal.cultureindex.com/public/survey/general/0BFB8F0000

Only one assessment per candidate is required. The assessment takes less than ten minutes.

AIS Healthcare specializes in sterile, patient-specific intrathecal pump medications and in-home intravenous infusion services, including immune globulin therapies, supporting physicians and hospitals in delivering superior care.

We seek a positive, dedicated, and hardworking impact player to join our team.