Home Infusion Intake Coordinator

AIS Healthcare; Chicago (IL); Remote; USD 45,000 - 65,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to join their team. This full-time remote role involves providing patient access to medications and therapies by verifying insurance benefits and eligibility. The ideal candidate will have strong communication skills and attention to detail, with a minimum of 2 years' experience in healthcare or related fields. AIS Healthcare offers comprehensive benefits including health insurance, 401K, and growth opportunities.

Benefits

Health insurance

Vision insurance

Dental insurance

401K with employer match

Growth opportunities

Qualifications

• Minimum 2 years’ experience in customer service, medical billing and coding, or healthcare.
• In-depth knowledge of insurance benefit verification.
• Experience in Home Infusion Coordination preferred.

Responsibilities

• Provide patient access to medication and therapies.
• Contact insurance companies for verification and authorization.
• Document all interactions in patient records.

Skills

Communication

Attention to detail

Time management

Problem-solving

Education

High school diploma or GED equivalent

Tools

Microsoft Office

Job description

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

2 days ago Be among the first 25 applicants

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. With our diverse culture and our values around Innovation, Stewardship, and Unity, we are committed to advancing quality and improving lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

Advanced Infusion Care is looking for an experienced and motivated Intake Coordinator to join our dynamic team! The Intake Coordinator role is a full-time position responsible for providing patient access to medication and therapies by contacting insurance companies and verifying insurance eligibility, benefits, coverage/non-coverage information, and authorization processes.

The ideal candidate should have excellent communication and time management skills, extreme attention to detail and accuracy, in-depth knowledge of insurance benefit verification, and compliance with Federal and State regulations.

AIS Healthcare offers great benefits, including health, vision, dental insurance, long-term disability, life insurance, a vacation package, 401K with employer match, remote work, growth opportunities, and more!

Required Education and Experience

• High school diploma or GED equivalent
• Minimum 2 years’ experience in customer service, medical billing and coding, benefits verification, healthcare, or related fields

Essential Duties and Responsibilities

• Enter demographic, physician, insurance, authorization, and other patient information into profiles.
• Review incoming prescriptions and attach to patient profiles.
• Contact patients or physicians to fill missing information.
• Conduct benefit investigations, evaluate pharmacy and medical plans.
• Obtain documentation for prior authorization submissions.
• Follow up on authorizations until approved.
• Communicate with patients, physicians, and departments about benefits and authorization status.
• Handle denials, provide follow-up, and explore appeal options.
• Update other departments on intake process status.
• Notify patients about coverage and payment responsibilities.
• Assist patients with financial hardship documentation and co-pay cards.
• Document all interactions in patient records for care coordination.
• Identify in-network providers if insurance constraints exist and communicate accordingly.
• Provide leadership, guidance, and training to team members.
• Develop and suggest workflow process improvements.
• Participate in meetings and work groups to stay updated on policies and procedures.
• Train staff on systems, processes, and customer service techniques.
• Identify deviations from training and processes and address them.
• Serve as SME for new applications and system upgrades.
• Promote training and adherence to workflow processes.
• Ensure compliance with regulations, policies, and best practices.
• Meet quality, production, and turnaround standards.
• Perform other duties as assigned.

Preferred Experience

• Home Infusion Coordination experience
• Effective communication with patients, physicians, and coworkers
• Active listening, speaking, understanding, and writing in English
• Decision-making, problem-solving, and independent work skills
• Knowledge of authorization processes and systems
• Leadership and teaching abilities
• Team-oriented and service-focused attitude
• Attention to detail and accuracy
• Ability to prioritize and meet deadlines
• Basic computer skills, including Microsoft Office

Steps to Apply

Complete a Culture Index Assessment to be considered. Paste this link into your browser: portal.cultureindex.com/public/survey/general/0BFB8F0000. Only one assessment per candidate is required. The assessment takes less than ten minutes.

AIS Healthcare is a leading provider of sterile, patient-specific intrathecal pump medications and in-home IV therapies, committed to delivering superior care and outcomes.