Home Infusion Intake Coordinator

AIS Healthcare; Colorado Springs (CO); Remote; USD 45,000 - 65,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to provide patient access to medications and therapies. This full-time remote role requires excellent communication skills and experience in healthcare roles. The ideal candidate will manage authorizations and ensure compliance with regulations while contributing to a positive work environment.

Benefits

Health insurance

Vision insurance

Dental insurance

Long-term disability

Life insurance

Paid time off

401K with employer match

Growth opportunities

Qualifications

• Minimum 2 years of experience in customer service, medical billing and coding, or healthcare roles.
• In-depth knowledge of insurance benefit verification and compliance.

Responsibilities

• Enter patient demographic and insurance information into profiles.
• Conduct benefit investigations and evaluate plans.
• Communicate with patients, physicians, and departments about benefits and authorization status.

Skills

Communication

Time Management

Attention to Detail

Decision-Making

Problem-Solving

Education

High school diploma or GED

Tools

Microsoft applications

Job description

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

2 days ago Be among the first 25 applicants

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. We are committed to advancing quality and improving lives through innovative and compassionate care.

We are seeking an experienced and motivated Intake Coordinator to join our team. This full-time role involves providing patient access to medications and therapies by contacting insurance companies, verifying insurance eligibility, benefits, coverage, and managing authorizations.

The ideal candidate will have excellent communication and time management skills, attention to detail, and in-depth knowledge of insurance benefit verification, working in compliance with regulations.

AIS Healthcare offers comprehensive benefits including health, vision, dental insurance, long-term disability, life insurance, paid time off, 401K with employer match, remote work, and growth opportunities.

Required Education and Experience

• High school diploma or GED
• Minimum 2 years of experience in customer service, medical billing and coding, benefits verification, or healthcare roles

Essential Duties and Responsibilities

• Enter patient demographic and insurance information into profiles
• Review incoming prescriptions and attach to patient profiles
• Contact patients or physicians for missing information
• Conduct benefit investigations and evaluate plans
• Obtain clinical documentation for prior authorization
• Follow up on authorizations until approved
• Communicate with patients, physicians, and departments about benefits and authorization status
• Handle denials, appeals, and provide follow-up details
• Coordinate with other departments and notify patients of coverage/payment responsibilities
• Assist patients with financial hardship documentation and co-pay assistance
• Document all interactions in patient records
• Identify in-network providers and communicate with patients and physicians
• Provide leadership and training to team members
• Develop and standardize workflow processes
• Participate in meetings and training sessions
• Serve as subject matter expert for software and process updates
• Ensure compliance with policies and regulations
• Maintain quality and productivity standards
• Other duties as assigned

Preferred Experience

• Home Infusion Coordination experience
• Effective communication with patients, physicians, coworkers
• Decision-making, problem-solving, independent work skills
• Knowledge of authorization processes and healthcare systems
• Leadership and training abilities
• Attention to detail and ability to meet deadlines
• Basic computer skills and proficiency in Microsoft applications

Steps to Apply

Complete a Culture Index Assessment to be considered. Use the following link:

portal.cultureindex.com/public/survey/general/0BFB8F0000

Note: Only one assessment per candidate is required. The assessment takes less than ten minutes.

AIS Healthcare is dedicated to providing quality care and fostering a positive work environment. We seek impact players who are positive, earnest, and hardworking.