Home Infusion Intake Coordinator

AIS Healthcare; Indianapolis (IN); Remote; USD 45,000 - 65,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to provide patient access to medications and therapies. This full-time remote role requires strong communication and time management skills, along with experience in customer service and medical billing. The ideal candidate will ensure compliance with regulations while assisting patients and coordinating with insurance providers.

Benefits

Health, vision, and dental insurance

Disability and life insurance

Vacation package

401K with employer match

Growth opportunities

Qualifications

• At least 2 years of experience in customer service, medical billing, benefits verification, or healthcare.
• In-depth knowledge of insurance benefit verification and compliance with regulations.

Responsibilities

• Provide patient access to medications and therapies by contacting insurance companies.
• Enter demographic, physician, insurance, and authorization information into patient profiles.
• Communicate with patients, physicians, and departments on benefits and status.

Skills

Communication

Time Management

Attention to Detail

Problem Solving

Education

High school diploma or GED

Tools

Microsoft applications

Job description

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*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. We are committed to Advancing Quality and Improving Lives through our diverse culture and values of Innovation, Stewardship, and Unity.

We are seeking an experienced and motivated Intake Coordinator to join our team. This full-time role involves providing patient access to medications and therapies by contacting insurance companies and verifying insurance eligibility, benefits, coverage, and authorizations.

The ideal candidate should have excellent communication and time management skills, attention to detail, in-depth knowledge of insurance benefit verification, and compliance with regulations.

AIS Healthcare offers comprehensive benefits including health, vision, dental insurance, disability, life insurance, a vacation package, 401K with employer match, remote work, and growth opportunities.

Minimum Qualifications

• High school diploma or GED
• At least 2 years of experience in customer service, medical billing, benefits verification, or healthcare

Responsibilities

• Enter demographic, physician, insurance, and authorization information into patient profiles
• Review incoming prescriptions and attach to patient profiles
• Contact patients or physicians for missing information
• Conduct benefit investigations and evaluate plans
• Obtain documentation for prior authorization
• Follow up on authorizations until approval
• Communicate with patients, physicians, and departments on benefits and status
• Handle denials, appeals, and coordination with insurance providers
• Coordinate with other departments and notify patients about coverage and payments
• Assist patients with financial hardship documentation and co-pay cards
• Document all interactions and process updates
• Identify in-network providers and communicate with patients and physicians
• Provide leadership, training, and guidance to team members
• Participate in meetings and process improvements
• Ensure compliance with policies and regulations
• Maintain quality and productivity standards

Preferred Experience

• Home Infusion Coordination experience
• Effective communication skills with patients, physicians, and coworkers
• Decision-making and problem-solving abilities
• Knowledge of authorization processes and systems
• Leadership and training skills
• Attention to detail and ability to prioritize
• Computer proficiency and familiarity with Microsoft applications

Application Steps

Complete a Culture Index Assessment to be considered. Visit the link below, select the position, and complete the brief assessment:

portal.cultureindex.com/public/survey/general/0BFB8F0000

We offer a positive work culture and are seeking impact players who are dedicated and hardworking.