Home Infusion Intake Coordinator

AIS Healthcare; Miami (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to facilitate patient access to medications and therapies. This remote position requires strong communication skills and attention to detail, along with a high school diploma and relevant experience. Join a dedicated team committed to improving patient care through quality services and innovative solutions.

Benefits

Health, vision, and dental insurance

401K plan with employer match

Long-term disability insurance

Life insurance

Vacation package

Remote work opportunity

Growth opportunities

Qualifications

• Minimum 2 years’ experience in customer service, medical billing, or healthcare.
• In-depth knowledge of insurance benefit verification and compliance.
• Ability to work independently and make decisions.

Responsibilities

• Contact insurance companies for eligibility and authorization.
• Document all interactions in patient records.
• Provide leadership and training to associates.

Skills

Communication

Time Management

Attention to Detail

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

2 days ago Be among the first 25 applicants

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. With our diverse culture and our values around Innovation, Stewardship, and Unity, we are committed to advancing quality and improving lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

Advanced Infusion Care is looking for an experienced and motivated Intake Coordinator to join our dynamic team! The Intake Coordinator role is a full-time position responsible for providing patient access to medication and therapies by contacting insurance companies, verifying insurance eligibility, benefits, coverage/non-coverage information, and managing authorizations.

The ideal candidate should have excellent communication and time management skills, extreme attention to detail, in-depth knowledge of insurance benefit verification, and compliance with Federal and State regulations.

AIS Healthcare offers great benefits, including health, vision, and dental insurance, long-term disability insurance, life insurance, a vacation package, 401K plan with a generous employer match, remote work opportunity, growth, and more!

Required Education and Experience

A high school diploma or GED is required; minimum 2 years’ experience in customer service, medical billing and coding, benefits verification, healthcare, or related fields.

Essential Duties and Responsibilities

1. Enter all required demographic, physician, insurance, authorization, and other information into patient profiles.
2. Review incoming faxed prescription orders and attach them to patient profiles.
3. Contact patients or physicians to gather missing information.
4. Conduct benefit investigations for new patient referrals, evaluating pharmacy and medical benefit plans.
5. Obtain clinical, lab, and testing documentation for prior authorization submissions.
6. Follow up on authorizations until approved.
7. Communicate with patients, physicians, and departments regarding benefits and authorization status.
8. Inform physicians’ offices of denials and assist with peer-to-peer or appeals.
9. Update relevant departments on the intake process status.
10. Notify patients and families about coverage and payment responsibilities.
11. Assist patients with financial hardship paperwork and utilize manufacturer co-pay cards as appropriate.
12. Document all interactions and requests in the patient’s record for seamless care.
13. Identify in-network or mandated pharmacy providers if insurance constraints exist and communicate accordingly.
14. Provide leadership, technical guidance, and training to associates; assist in resolving complex cases.
15. Develop and document workflow process improvements and update Job Aids.
16. Participate in meetings and work groups to stay informed of policies and developments.
17. Train new and existing staff on software, processes, and customer service techniques.
18. Identify deviations from training or processes and address them.
19. Serve as SME for new applications and system upgrades.
20. Promote training participation and coach staff on workflow adherence and change management.
21. Ensure compliance with all regulations and company policies.
22. Maintain quality, productivity, and turnaround standards.
23. Perform other duties as assigned.

Preferred Experience

• Home Infusion Coordination experience preferred.
• Effective communication skills with patients, physicians, and coworkers.
• Proficiency in English (listening, speaking, reading, writing).
• Ability to make decisions, solve problems, and work independently.
• Knowledge of authorization processes, systems, and techniques.
• Ability to identify gaps, determine solutions, and implement corrective actions.
• Leadership skills and ability to teach others.
• Team-oriented, service-focused attitude.
• Attention to detail and accuracy.
• Ability to prioritize and meet deadlines.
• Basic computer skills and familiarity with Microsoft Office.

Steps to Apply

Complete a Culture Index Assessment to be considered. Copy and paste the link into your browser:

portal.cultureindex.com/public/survey/general/0BFB8F0000

Note: Only one assessment per candidate is required. The assessment takes less than ten minutes.

AIS Healthcare is a leading provider of sterile, patient-specific medications and in-home intravenous therapies, committed to delivering high-quality care. We value a positive, earnest, and hardworking work culture.