Home Infusion Intake Coordinator

AIS Healthcare; Charlotte (NC); Remote; USD 45,000 - 65,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to enhance patient access to medications and therapies. This full-time remote role requires strong communication and organizational skills to manage insurance verification and coordinate with healthcare providers. Join a dedicated team committed to advancing quality and improving lives.

Benefits

Health insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

401K with match

Vacation

Growth opportunities

Qualifications

• At least 2 years’ experience in customer service, medical billing, or benefits verification.
• Knowledge of insurance benefit verification and compliance regulations.

Responsibilities

• Enter patient demographic and insurance information.
• Conduct benefit investigations and evaluate plans.
• Communicate with patients and physicians about benefits and status.

Skills

Communication

Time Management

Attention to Detail

Problem-Solving

Education

High school diploma or GED

Tools

Microsoft applications

Job description

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*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. We are committed to Advancing Quality and Improving Lives by providing quality products and services that enhance the entire care experience.

We are looking for an experienced and motivated Intake Coordinator to join our team! This full-time role involves providing patient access to medications and therapies by contacting insurance companies, verifying insurance eligibility, benefits, coverage, and authorizations.

The ideal candidate should have excellent communication and time management skills, attention to detail, and in-depth knowledge of insurance benefit verification, working in compliance with regulations.

Benefits include health, vision, dental insurance, disability, life insurance, vacation, 401K with match, remote work, and growth opportunities.

Minimum Qualifications

• High school diploma or GED
• At least 2 years’ experience in customer service, medical billing, benefits verification, or related fields

Key Responsibilities

1. Enter patient demographic and insurance information
2. Review incoming prescriptions and attach to patient profiles
3. Contact patients or physicians for missing information
4. Conduct benefit investigations and evaluate plans
5. Obtain documentation for prior authorization
6. Follow up on authorizations until approved
7. Communicate with patients, physicians, and departments about benefits and status
8. Handle denials, appeals, and coverage issues
9. Coordinate with other departments and notify patients of coverage/payment responsibilities
10. Assist with financial hardship documentation and co-pay assistance
11. Document all interactions and updates in patient records
12. Identify in-network providers and communicate options
13. Provide leadership and training to associates
14. Participate in meetings, develop workflow documentation, and train staff
15. Ensure compliance with regulations and company policies
16. Maintain quality and productivity standards
17. Other duties as assigned

Preferred Experience and Skills

• Home Infusion Coordination experience
• Effective communication and professionalism
• Active listening and problem-solving skills
• Decision-making and independent work ability
• Knowledge of authorization processes and healthcare systems
• Leadership and teaching skills
• Team-oriented and detail-focused
• Ability to prioritize and meet deadlines
• Basic computer skills and proficiency in Microsoft applications

Application Steps

Complete a Culture Index Assessment to be considered. Use this link: portal.cultureindex.com/public/survey/general/0BFB8F0000

We offer a positive work culture and seek dedicated, impactful team members.