Home Improvement Retail Associate - Customer Care

Lowe's Home Centers, LLC; Wallingford (CT); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Home Centers, LLC in Wallingford, CT is seeking a Customer Service Associate to welcome shoppers and help them find the right products for home improvement projects. You will listen, answer questions, guide customers through checkout, and ensure a friendly, efficient shopping experience.

Daily tasks include locating merchandise, restocking shelves, and collaborating with teammates across departments.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail experience

Bi-lingual

Computer basics

Job description

Lowe's Home Centers, LLC in Wallingford, CT is seeking a Customer Service Associate to welcome shoppers and help them find the right products for home improvement projects. You will listen, answer questions, guide customers through checkout, and ensure a friendly, efficient shopping experience.

Daily tasks include locating merchandise, restocking shelves, and collaborating with teammates across departments.