Home Improvement Customer Specialist

Lowe's Home Centers, LLC; Westland (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe's Customer Service Associate in Michigan welcomes customers and helps them find the right home improvement products, delivering friendly, professional service throughout the shopping trip.

You will assist with locating merchandise, answer questions, process orders and deliveries, and support stocking and setup in your department. The role emphasizes customer care, accuracy, and teamwork in a busy retail environment.

Qualifications

• Computer use experience for inputting, accessing, or outputting information.
• Familiarity with common retail technology such as smartphones and tablets.
• Reading, writing, and basic arithmetic (addition and subtraction).
• Ability to stand for extended periods and perform duties as required.
• Minimally lift 25 lbs unassisted or more with accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Restock merchandise by identifying empty shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech experience

Math basics

Stand/walk ability

Job description

Lowe's Customer Service Associate in Michigan welcomes customers and helps them find the right home improvement products, delivering friendly, professional service throughout the shopping trip.

You will assist with locating merchandise, answer questions, process orders and deliveries, and support stocking and setup in your department. The role emphasizes customer care, accuracy, and teamwork in a busy retail environment.