Home Improvement Customer Service Specialist

Lowe's Companies, Inc.; Mount Sterling (KY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in Mount Sterling, KY. You will welcome customers, help them find products, and ensure a positive shopping experience across departments.

Responsibilities include assisting with merchandise placement, processing orders, and supporting team members to deliver excellent service. This role may involve physical tasks and standing for extended periods.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Basic math

Physical stamina

Bilingual (preferred)

Job description

Lowe's is seeking a Customer Service Associate in Mount Sterling, KY. You will welcome customers, help them find products, and ensure a positive shopping experience across departments.

Responsibilities include assisting with merchandise placement, processing orders, and supporting team members to deliver excellent service. This role may involve physical tasks and standing for extended periods.