Home Improvement Customer Service Specialist

Lowe's; Clinton (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company 401(k) match and ESOP program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate to welcome customers and help them find products for home improvement needs. You will engage with customers throughout the day, answer questions, organize merchandise, and support checkout processes.

The role supports multiple departments and may involve cross-training in different areas. A focus on fast, friendly service and basic math and computer skills is required.

Qualifications

• 6 months experience with computers (inputting/accessing/modifying information).
• 6 months experience using common retail technology such as smartphones and tablets.
• Reading, writing, and basic arithmetic (addition/subtraction).
• Ability to stand for long periods and lift up to 75 pounds with/without assistance.

Responsibilities

• Welcome customers and deliver friendly, professional service.
• Assist customers with locating and handling merchandise.
• Stock replenishment and shelf maintenance.
• Process orders and deliveries accurately.
• Cross-train in other store areas to improve customer service.
• Prepare department merchandise based on customer needs (e.g., paint, pipes, wood).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Retail tech

Bilingual (Preferred)

Tools

Smartphones/Tablets

Job description

Lowe's is hiring a Customer Service Associate to welcome customers and help them find products for home improvement needs. You will engage with customers throughout the day, answer questions, organize merchandise, and support checkout processes.

The role supports multiple departments and may involve cross-training in different areas. A focus on fast, friendly service and basic math and computer skills is required.