Home Improvement Customer Service Pro — Part-Time Growth

Lowe's Home Centers, LLC; United States; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate Discount

Track to the Trades program

Job summary

Lowe's welcomes customers to its stores, where a Customer Service Associate helps shoppers find products and solves home improvement challenges with friendly, attentive service.

In this role, you’ll greet customers, assist with locating items, process orders, and maintain merchandise in your department while delivering an outstanding shopping experience across Appliances, Hardware, and more.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Bilingual

Tools

Retail tech devices

Job description

Lowe's welcomes customers to its stores, where a Customer Service Associate helps shoppers find products and solves home improvement challenges with friendly, attentive service.

In this role, you’ll greet customers, assist with locating items, process orders, and maintain merchandise in your department while delivering an outstanding shopping experience across Appliances, Hardware, and more.