Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Troy (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers, help them find products, and ensure a positive shopping experience. You may assist across departments such as Appliances, Hardware, Tools, and Home Décor, with duties that include stocking, answering questions, and guiding checkout.

The role emphasizes friendly service and teamwork. As part of Lowe's, you’ll have opportunities for skill-building, bilingual support, and a flexible schedule.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 months experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer use

Retail tech use

Stamina for standing

Lifting 25 lbs

Bilingual preferred

Education

Certification in trade related to department

Job description

Lowe's is seeking a Customer Service Associate to welcome customers, help them find products, and ensure a positive shopping experience. You may assist across departments such as Appliances, Hardware, Tools, and Home Décor, with duties that include stocking, answering questions, and guiding checkout.

The role emphasizes friendly service and teamwork. As part of Lowe's, you’ll have opportunities for skill-building, bilingual support, and a flexible schedule.