Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Roeland Park (KS); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is looking for a Customer Service Associate to greet customers and help them find the right home improvement products and services. You will engage customers throughout the day, assist with locating products, and ensure needs are met with friendly, professional service.

Your role may vary by department, with opportunities to cross-train in areas like Appliances, Hardware, Tools, or Plumbing. This position emphasizes helpful, bilingual or additional skills as needed.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech familiarity

Basic math literacy

Physical stamina

Lifting 25 lbs

Job description

Lowe's is looking for a Customer Service Associate to greet customers and help them find the right home improvement products and services. You will engage customers throughout the day, assist with locating products, and ensure needs are met with friendly, professional service.

Your role may vary by department, with opportunities to cross-train in areas like Appliances, Hardware, Tools, or Plumbing. This position emphasizes helpful, bilingual or additional skills as needed.