Home Improvement Customer Service Pro

Lowe's; Town of New Hartford (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee 0

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to warmly welcome customers, help them find products, and ensure a smooth shopping experience. The role spans multiple departments and emphasizes friendly service, accurate order processing, and timely merchandise handling.

You will work with a team in a fast-paced store environment, supporting customers’ home improvement needs and providing reliable assistance across departments. Benefits and ongoing learning opportunities are available.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail tech proficiency

Numeracy

Physical stamina

Lifting up to 25 lbs

Tools

POS systems

Mobile devices

Job description

Lowe's is seeking a Customer Service Associate to warmly welcome customers, help them find products, and ensure a smooth shopping experience. The role spans multiple departments and emphasizes friendly service, accurate order processing, and timely merchandise handling.

You will work with a team in a fast-paced store environment, supporting customers’ home improvement needs and providing reliable assistance across departments. Benefits and ongoing learning opportunities are available.