Home Improvement Customer Service Pro

Lowe's Home Centers, LLC; Southington (CT); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate Discount (10%)

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in Southington, CT to welcome customers and help them find products for home improvement needs. You will be assisting with merchandise, answering questions, and ensuring customer satisfaction throughout the shopping experience.

Responsibilities include stocking, processing orders, and supporting multiple departments as needed. The role emphasizes friendly service, basic arithmetic, and the ability to lift up to 25 lbs with safety precautions.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail experience

Tools

POS system

Job description

Lowe's is seeking a Customer Service Associate in Southington, CT to welcome customers and help them find products for home improvement needs. You will be assisting with merchandise, answering questions, and ensuring customer satisfaction throughout the shopping experience.

Responsibilities include stocking, processing orders, and supporting multiple departments as needed. The role emphasizes friendly service, basic arithmetic, and the ability to lift up to 25 lbs with safety precautions.