Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Pocomoke City (MD); On-site; USD 42,981,000 - 46,420,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Associate discount

Track to the Trades

Job summary

As a Customer Service Associate at Lowe's, you will welcome customers and help them find products and services for home improvement needs while engaging with shoppers throughout the day.

You may work in various departments and are expected to assist with locating merchandise, stocking shelves, and processing orders. The role supports growth through benefits and training opportunities.

Qualifications

• Six Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• Six Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Basic computer skills

Retail technology

Bilingual

Tools

POS systems

Mobile devices

Job description

As a Customer Service Associate at Lowe's, you will welcome customers and help them find products and services for home improvement needs while engaging with shoppers throughout the day.

You may work in various departments and are expected to assist with locating merchandise, stocking shelves, and processing orders. The role supports growth through benefits and training opportunities.