Home Improvement Customer Service Pro - Growth & Benefits

Lowe's Companies, Inc.; Lincoln (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Associate Discount (10%)

Track to the Trades program

Job summary

Lowe's Companies, Inc. Customer Service Associate role focuses on helping customers with home improvement needs, greeting shoppers, and guiding them to products and services.

The role involves assisting with locating items, stocking shelves, processing orders, and supporting multiple store departments as needed. The position emphasizes strong customer service, basic computer and retail tech skills, and the ability to stand for long periods while handling merchandise and fulfilling customer

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail technology

Reading & basic arithmetic

Stamina for standing

Lifting 25 lbs

Job description

Lowe's Companies, Inc. Customer Service Associate role focuses on helping customers with home improvement needs, greeting shoppers, and guiding them to products and services.

The role involves assisting with locating items, stocking shelves, processing orders, and supporting multiple store departments as needed. The position emphasizes strong customer service, basic computer and retail tech skills, and the ability to stand for long periods while handling merchandise and fulfilling customer